Developed by the Finnish company Supercell, Royal clash followed in the footsteps of the Developer House’s immense success strategy game, Clash of Clans. Set in the Clash Of Clans universe, the game features your favorite Clash characters who outwit your enemy in fast-paced real-time battles. Players have to choose unique cards for them Battle Deck and head to the arena for battle. They can also form a clan with other players to share their cards as well Battle in clan wars. Since its release, 100 million + users entered the arena to prove they are a master of Strategy and Deckbuilding. The need to contact the customer support team is constantly increasing in Clash Royale.
While the game has successfully delivered all the key elements expected of this genre, there are still many issues that need to be addressed by the developers. Some fans face obstacles in the form of bugs in the game, account issues and in-app purchase issues. Clash Royale is currently active 6th anniversaryand we want all users to have a smooth and hassle-free gaming experience without being bothered by game bugs. Here is our step by step guide to contacting the Clash Royale customer / player support team.
How to contact Clash Royale customer support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t settle, Clash Royale customer service is available to contact at any time to answer player questions.
There are three ways to contact the Clash Royale customer support team. Players can contact you from game menu options. They can contact through the official support site or contact Supercell developers directly via social media handles.
How to contact via the in-game customer service option
Players must start the game on their devices. Once the game splash screen loads, they need to follow the steps below:
- Pass to Battle Tab on the main screen and tap on the three-line bar present in the upper right corner of the Battle tab.
- Choose the Settings option from Drop down List that appears. This would take you to the Game Settings menu.
- Next, choose the Help and support option from the Game Settings menu. This would take you to the Clash Royale in-app support page.
- You will find that the developers have already responded to many Frequent questions there. To read the answers, tap the relevant category your problem falls into and read the answers by tapping the Questions. You can also filter the results by entering your problem keywords in the search bar. Chances are you can find your exact problem here.
- If your problem persists or is something different, you need to report the same. To do this, scroll down to the bottom of the Support Page and tap Contact us. A message box will appear on the screen. Write down your exact problem in detail and tap the Send button to correctly report the problem.
Please note that this is an automated service and you will not receive a response. If the problem persists after a week, please file another bug report.
Contacting via Clash Royale Official Support Website
Players can go directly to the official Clash Royale support website and access the customer service option from there. It could be another alternative in case players are having trouble logging in and cannot access the in-game support option.
- Visit the official Clash Royale site. Scroll down to the bottom of the page and tap the Support option.
- This would redirect you to their support page. You can access the Frequently Asked Questions from this section.
- If the problem persists, you need to fill out the contact form. To do this, visit SuperCell support here.
- Once the page loads, tap the Contact us link to be redirected to Support form. You need to enter the following details in the support form:
- Tongue in which they should communicate to you, preferably in English).
- Category your problem (choose the relevant one).
- Yours Account Name / Player Tag.
- Yours email address.
- A detailed description of your problem.
- Once done, tap the Send button to submit the form. The developer team will get back to you in the email ID you provided within 48 hours. If necessary, you can continue in the same mail chain with screenshots of your problem.
How to contact the developer team directly
Another approach would be to contact the developers directly. You could mail the developer team directly at parents@supercell.com. Another method could be to contact them via their social media handles. @supercella is the support Twitter SuperCell handle to satisfy user requests. You can even contact the team at @supercell, who is the officer Facebook SuperCell ID. Players should then do a follow up on their Discord server, where tons of passionate fans are there to help users solve their questions.
However, are you having trouble contacting the Clash Royale support team? Go directly to our comments section and resolve your questions. Good game!
Start a new Thread