The European Union will continue to prevent carriers from charging roaming charges for travelers to and from any of the 27 member states of the Union or the European Economic Area for another 10 years.
The “roaming like at home” initiative abolished roaming charges 5 years ago and put an end to carriers charging surcharges on travelers using their network. Now the initiative will run until 2032.
A new part of “wandering like home” is the focus on quality of service. It means that customers overseas should be offered the same services they have at home, as long as the network supports them. Basically, if you have 5G in your home network, your roaming network should provide you with 5G while abroad.
Operators are required to inform customers of the quality of services they can expect and to receive an SMS with the information if there is a potential cost increase for a service. The new rules also aim to improve the information provided to roaming customers on emergency numbers.
If a customer cannot access the unified emergency number – 112 – the operator will have to provide an alternative and free solution, such as a messaging service or an app.
Operators will still have a way to limit the impact of roaming users by implementing a “fair use” policy, a loosely defined policy intended to prevent people from subscribing to a carrier in a foreign land for a cheaper fare and living in another country. all time.
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